ReturnPath Desk explores ecommerce returns from the first request through inspection and resolution communication.
The problem to solve
A return label moves a parcel without explaining its condition, the inspection outcome or the next message to the customer.
The proposed approach
Keep the stated reason separate from the observed condition. Record inspection evidence before choosing a resolution.
Working with the example
RP-041
The sample records “Label sent” as context and “Requested” as its state. In a real return logistics process, the source and responsible role should be checked before acting on that state.
RP-042
The sample records “Inspection scheduled” as context and “Received” as its state. In a real return logistics process, the source and responsible role should be checked before acting on that state.
RP-043
The sample records “Resolution drafted” as context and “Reviewed” as its state. In a real return logistics process, the source and responsible role should be checked before acting on that state.
This preview shows the product direction. It has no account system, integrations or live record storage.
Interactive sample ↗